source management] offerings, a hybridiza-tion that could act as a catalyst to improve the level of differentiation possible in the SaaS market,” Gartner says. For instance, many SaaS vendors use commercial tools with little customization to provide man-

agement services. Gartner suggests SaaS vendors use open source code, tweak it and differentiate themselves -- but that still won’t fix all the concerns around either software delivery model.

“It is important to note that most of the

SaaS and open source management offerings available are primarily point tools that do not offer the same breadth of the tools from industry leaders,” Gartner writes.

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